Frequently Asked Questions (FAQs)

1) Who can receive CIBC services?
Early care and education programs that receive funds from the California Department of Education/Early Learning and Care Division, as well as programs that participate in their local quality improvement system (Quality Counts) may receive consultation services from CIBC. The request must address concerns related to inclusion and/or challenging behavior in the program.

2) What geographical areas does CIBC serve?
The CIBC Network serves programs and providers throughout California with a focus on areas that do not currently provide similar consultation services. If a community has a similar consultation service, we will refer program providers and teachers to their local consultation services.

3) What type of background information is needed for the technical assistance request?
CIBC Network staff collect initial information through an on-line request form and a follow-up phone discussion. Information collected will include the type of program, age range of the children served in the classroom, type of presenting issue, existing relevant services available at the site, and the demographics of the provider setting.

4) How will parents be involved in the technical assistance and/or consultation with the provider?
Technical assistance and consultation are targeted to early care and education providers. CIBC does not provide direct assessment or support to individual children or parents. However, providers may focus on parent engagement as part of their action plan.

5) Can parents request technical assistance (TA) for the program their child attends?
Consultation requests must come from ECE programs, including family child care, since the purpose of the CIBC Network is to assist and enhance ECE providers’ capacity to effectively teach children who have a wide range of behaviors and developmental needs. Parents are encouraged to discuss any concerns directly with their child’s teacher, site supervisor, or program director. Parents are welcome to explore the CIBC website, and they may share the CIBC information with the child’s care provider.

6) Is there a limit to the technical assistance and/or consultation available to the provider through this project?
Typically, CIBC can provide a range of one to six consultation sessions per site request. The total number of visits is based on the site’s needs as determined and approved by CIBC WestEd staff.

7) If a consultant recommends a goal, strategy, or resource that the teacher/provider doesn’t agree with, does the staff member have to implement what the consultant says?
CIBC technical assistance is voluntary. Consultants facilitate problem solving, reflective discussions, and collaborative action plans in a working partnership with teachers/providers. Ultimately, the teaching staff/provider is responsible for implementing the action plan.

8) If a consultant is not available in the county where assistance is requested, how does CIBC provide consultation?
The CIBC Network continues to grow, and we are actively recruiting qualified consultants in all counties throughout California. If we are not able to provide on-site consultation, CIBC team staff can provide technical assistance via phone and e-mail to the program.

9) Can you provide TA to programs not funded by ELCD or participating in QRIS?
CIBC staff may provide technical assistance in the way of information and resources to any program that contacts us via the website, e-mail or toll-free phone line. We can provide on-site consultation at no cost only to ELCD funded programs and QRIS participants at this time. Programs may contact CIBC to discuss fee for services options.